Overview, result, easy flow

SEQUAL Services delivers excellent IT support with guaranteed results.

IT optimization demands overview and alignment of systems, processes and people.
Our IT professionals master the necessary procedures. We offer:

Assessment
Advice
Optimised projects
Support services
Continuous Service Improvement

IT-Consultancy that really works and fits your organisation goals

SEQUAL Services has fitting solutions for well-known CIO challenges: implementation, control and management of service chains, total Cost of Ownership of your ICT services and service optimisation.

For this we have set up a 5 steps approach with which you will take control of your services: Assessment, Advice, Optimised projects, Support services, Continuous Service Improvement.

Together we will map the added value of the different services to your company results. Who will depend on these services and how to deliver it as effective and efficient as possible?

Adapt and improve: because your Service Delivery can always be better!

SEQUAL Services assessment

The next steps have to be done, in order to get a good overview of the current situation and the situation to be:

Determine the bottlenecks in the service
Collection of data from available documents in relationships of the bottlenecks
Interviews stakeholders
Workshops
Presentation results

Data collection focusses on:

Personnel and organisation
Process
Tooling/ platform

Our competences

SEQUAL consultants are the key to success. By deploying the right people, we are capable to swiftly penetrate to the core. No books of advice, but a pragmatic solution for your current challenges. On a basis of trust and integrity we work together on fundamental solutions that add value to the organisation.

To govern your services you will need to be on top of transparent, high quality and efficient service chains with corresponding contracts against the right investment. SEQUAL Services is your partner to get and stay in charge.

Our focus

Our focus is on the areas of Enterprise Service Management (ESM) and Customer Service Management (CSM).

The focus is on platform optimisation with which 4me and ServiceNow are leading.

In addition SEQUAL Services has experience with TopDesk, BMC, Splunk and Microfocus amongst others.

With these disciplines come the following fields of knowledge: ITIL, BiSL, ASL, Cobit, Lean Six Sigma, Scrum/Agile, DevOps and more.

SEQUAL Services advice and recommendations

Straight after the assessment and the presentation to the stakeholders our main deliverable is a document with recommendations on how to tackle the discussed Service Delivery issues.

These recommendations are based on the full lifecycle of the improvement roadmap. Key elements: organisational changes, project design, costs, transparency, relation to company goals, and the value of the discussed solutions in relation to the roadmap.

It is our job to advise about the platforms that will support you best and fit within the demands of optimized Service Delivery.

We discuss these recommendations with the stakeholders and if necessary external parties.

Optimisation and projects

In this phase the SEQUAL Services professionals take you by the hand to convert the approved advice into projects. During this phase the stakeholders will be kept up to date with the progress.

During the phase of advisory, the projects and the approach have been discussed. SEQUAL Services conducts the implementation of the process changes, organisational changes and platform optimisation.

Projects will be executed with project leaders from SEQUAL Services and the customer. Our professionals are used to deliver quick results by using the AGILE / SCRUM method.

It was brilliant to see how they were involved during the project from A to Z. They have all the knowledge and the right competences. That’s very efficient and effective.

SEQUAL Services professionals: experienced specialists that engage in a partnership with our customers and work with a personal approach

Support services

Our support services are delivered according to a cafeteria model. Per customer we deliver the right mix of support as listed below (amongst others):

Innovative sessions
Upgrade services
Technical support
Support services
Functional support

Continuous Service Improvement

SEQUAL Services delivers the full results after the assessment. In the advisory phase we plan the first activities. Other recommendations will be on the roadmap.

SEQUAL Services, as trusted advisor, guards the roadmap and the activities. Projects, needs, wishes and innovations will always be challenged against the existing roadmap. Together we determine the next steps for the optimisation of your service and possible additional services.