Effective, efficient and reliable

You want reliable IT support? Professionals that understand your business, respond quickly and support proactively?

SEQUAL Services is your partner in IT-support.

Our mission:
Optimal Service Delivery for your co-workers and customers. Usability, customer satisfaction and complete governance by using our best practices to optimize or implement your Service Delivery.

IT support: reliable, efficient and effective

Are you looking for experienced IT managers that support you in your transition to new systems?
Do you prefer to outsource your IT to professionals that are available on demand?
Are you planning a large project that needs temporary upscaling of personnel?
Is your IT department understaffed?

SEQUAL Services is your IT business partner with reliable and flexible support of IT professionals:

  • Service Managers, Service Level Managers, Service Delivery Managers

  • Service Management Experts

  • Tool experts

  • Project leaders en Project managers

For us IT support is more than just delivering a professional. We support proactively, your success is our focus.

Our professionals are certified in ITIL, BiSL, ASL, Cobit, Lean Six Sigma, Scrum/Agile, DevOps and more.

We have experience in tools like ServiceNow, Splunk, Performance Analytics, 4me, TopDesk amongst others.

Focus on your business

IT support is more than just delivering flexible IT professionals to organizations. Our goal is to enable you to do your business more efficiently and more effectively.

Our IT support has added value. Your IT projects are in safe hands and we surprise you with our efforts. Delivering better service and advising you about IT optimization that fits your organization. We share our knowledge and information with your employees, so that we all learn and progress.

Of course our professional has to match with your organization. Not just in experience and knowledge, but also in culture and behaviour. We have special focus on excellent matches.

Our IT professionals are all certified in their specialization and work continuously on updating their knowledge. Your IT is in safe hands with SEQUAL Services.

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The challenges

SEQUAL Services has fitting solutions for frequent Service Delivery challenge.

  • Implementation, control and managing of service chains

  • Total cost of ownership ICT service

  • Serviceable optimisation

5-step approach

Having a grip on service is crucial, with the SEQUAL Services 5 steps approach we give you back control. These 5 steps are:

Together we will map the added value of the different services to your company results. Who will depend on these services and how to deliver it as effective and efficient as possible?

Our competences

SEQUAL consultants are the key to success. By deploying the right people, we are capable to swiftly penetrate to the core. No books of advice, but a pragmatic solution for your current challenges. On a basis of trust and integrity we work together on fundamental solutions that add value to the organisation.

To govern your services you will need to be on top of transparent, high quality and efficient service chains with corresponding contracts against the right investment. SEQUAL Services is your partner to get and stay in charge.

Our focus

Our focus is on the areas of Enterprise Service Management (ESM) and Customer Service Management (CSM).

The focus is on platform optimisation with which 4me and ServiceNow are leading.

In addition SEQUAL Services has experience with TopDesk, BMC, Splunk and Microfocus amongst others.

With these disciplines come the following fields of knowledge: ITIL, BiSL, ASL, Cobit, Lean Six Sigma, Scrum/Agile, DevOps and more.

Our full approach

Assessment

Advice

Optimised projects

Support services

Continuous Service Improvement

High Quality and excellent consultants who have had multiple baptisms by fire and know their work by heart.

After an assessment with some thorough eye-openers follows adequate advice and support causing us to be able to respond a lot quicker.

Our methods, tools and platforms

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Customer Service Management

For customer satisfaction rating ‘excellent’ we support your people, work processes by linking information in a way that you will deliver the best service. Efficiency and quality are key for success.

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Agile Service Management

Agile Service Management is a smart version of IT Service Management (ITSM) and helps organisations to work swiftly and efficiently, with enough control and structure. We deliver professionals with knowledge and experience.

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ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. SEQUAL Services is partner of ServiceNow and supports your implementation.

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4me

With 4me you will have a very pragmatic solution for Service Integration and Management within a couple of weeks. You will have complete control over your service delivery. SEQUAL Services delivers the professionals who will implement.

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Splunk

The software platform Splunk collects and indexes data that is generated by machines, regardless of format or source. Users can monitor the results real time, look up data, analyse and report.

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SEQUAL Services professionals

SEQUAL Services professionals are experienced specialists who will partner up with our customers to guide them and work from a personal point of view.

Partnership

We work closely together with our clients in order to add true value and help organisations to perform better. After all it’s all about the business. Best practices, pragmatic solutions and understanding our customers is the base for your success.

Professionals

Our professionals are experienced specialists, independent from suppliers and systems. They have expertise that can be implemented as best practices. Based on our standard approach we will start promptly to learn about your disrupted services, business issues and go from there to advice you within days with a valuable solution.

Personal

Our strength is a personal approach, a feel for political relationships and therefore, organisation-sensitive. If there are ways to improve for your organisation, we will surely suggest. A healthy atmosphere at work is after all the most important condition for a good result, SEQUAL Consultants are your partners to reach this goal.

SEQUAL Services: for excellent service delivery

Our customers

Contact

SEQUAL Services BV Daalwijkdreef 47 1103 AD Amsterdam The Netherlands

 +31 20 600 75 14 info@sequal.nl

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VAT NL818821012B01 Chamber of Commerce 08167512

Partners

ServiceNow
4me
SEQUAL Services on Corporate Social Responsibility and environment