Effective & Efficient
You want reliable IT support?
We supply IT professionals who respond quickly, understand your business and support proactively.
SEQUAL Services is your partner.
Our mission:
Optimal Service Delivery for your co-workers and customers. Usability, customer satisfaction and complete governance by using our best practices to optimize or implement your Service Delivery.
IT support: no worries but results
Are you looking for experienced IT professionals that support you in your transition to new systems?
Do you prefer to outsource your IT to professionals that are available on demand?
Are you planning a large project that needs temporary upscaling?
Is your IT department understaffed?
SEQUAL Services is your IT business partner with reliable and flexible support of IT professionals:
Our IT professionals are adequately certified and work continuously to keep their knowledge and expertise up-to-date.
They are certified in areas such as ITIL, BiSL, ASL, CoBIT, Lean Six Sigma, Scrum/Agile, DevOps.
Our competencies include the tools ServiceNow, Splunk, Performance Analytics, 4me, TopDesk and more.
Supporting your business effectively and efficiently
For us IT support is more than just delivering flexible IT professionals to organizations. Our goal is to enable you to do your business more effectively and more efficiently.
Our IT support has added value. Our IT professionals think along, are proactive and have your results as their focus. You will be completely unburdened and also surprised. We like to think about how we can serve you even better, how we can optimally support you with benchmarks and how we can advise you on IT service optimization that fits your organization. Moreover, we are happy to include you and your employees in our own development and share our knowledge so that we all learn and progress.
Of course, the match between your organization and our IT professional is very important. The IT professional must not only closely match your need for knowledge and experience, but must also fit well within your organization and culture.
Your IT is in safe hands with us.
The challenges
SEQUAL Services has fitting solutions for frequent Service Delivery challenge.
5-step approach
Having a grip on service is crucial, with the SEQUAL Services 5 steps approach we give you back control. These 5 steps are:
Together we will map the added value of the different services to your company results. Who will depend on these services and how to deliver it as effective and efficient as possible?
Our competences
SEQUAL consultants are the key to success. By deploying the right people, we are capable to swiftly penetrate to the core. No books of advice, but a pragmatic solution for your current challenges. On a basis of trust and integrity we work together on fundamental solutions that add value to the organisation.
To govern your services you will need to be on top of transparent, high quality and efficient service chains with corresponding contracts against the right investment. SEQUAL Services is your partner to get and stay in charge.
Our focus
Our focus is on the areas of Enterprise Service Management (ESM) and Customer Service Management (CSM).
The focus is on platform optimisation with which 4me and ServiceNow are leading.
In addition SEQUAL Services has experience with TopDesk, BMC, Splunk and Microfocus amongst others.
With these disciplines come the following fields of knowledge: ITIL, BiSL, ASL, Cobit, Lean Six Sigma, Scrum/Agile, DevOps and more.
High Quality and excellent consultants who have had multiple baptisms by fire and know their work by heart.
After an assessment with some thorough eye-openers follows adequate advice and support causing us to be able to respond a lot quicker.
Our methods, tools and platforms
Customer Service Management
For customer satisfaction rating ‘excellent’ we support your people, work processes by linking information in a way that you will deliver the best service. Efficiency and quality are key for success.
Agile Service Management
Agile Service Management is a smart version of IT Service Management (ITSM) and helps organisations to work swiftly and efficiently, with enough control and structure. We deliver professionals with knowledge and experience.
ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. SEQUAL Services is partner of ServiceNow and supports your implementation.
4me
With 4me you will have a very pragmatic solution for Service Integration and Management within a couple of weeks. You will have complete control over your service delivery. SEQUAL Services delivers the professionals who will implement.
Splunk
The software platform Splunk collects and indexes data that is generated by machines, regardless of format or source. Users can monitor the results real time, look up data, analyse and report.
SEQUAL Services professionals
SEQUAL Services professionals are experienced specialists who will partner up with our customers to guide them and work from a personal point of view.
Partnership
We work closely together with our clients in order to add true value and help organisations to perform better. After all it’s all about the business. Best practices, pragmatic solutions and understanding our customers is the base for your success.
Professionals
Our professionals are experienced specialists, independent from suppliers and systems. They have expertise that can be implemented as best practices. Based on our standard approach we will start promptly to learn about your disrupted services, business issues and go from there to advice you within days with a valuable solution.
Personal
Our strength is a personal approach, a feel for political relationships and therefore, organisation-sensitive. If there are ways to improve for your organisation, we will surely suggest. A healthy atmosphere at work is after all the most important condition for a good result, SEQUAL Consultants are your partners to reach this goal.
SEQUAL Services: for excellent service delivery
Our customers
Contact
SEQUAL Services BV
Daalwijkdreef 47
1103 AD Amsterdam
The Netherlands
+31 20 600 75 14
info@sequal.nl
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VAT NL818821012B01
Chamber of Commerce 08167512
